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Good to Know

Covid-19 Measures

If, after you have made a definitive booking, the Swiss government or the government of your country of origin imposes travel restrictions to or from Switzerland for reasons relating to COVID-19 (travel bans, border closures, or imposition of quarantine measures), you may cancel your booking free of charge. If you have already made an advance payment, you have the choice of either having this reimbursed or having it held as credit for future bookings.

Should you experience symptoms of respiratory disease, please do not travel to the hotel and contact our reservation department by phone.

Cancellation & Guarantee Policy

Your reservation must be guaranteed based on the confirmation issued by the hotel and a credit card or deposit. If you need to postpone or cancel your booking, the following cancellation policy applies:

  • July and August: cancellation free of charge up to 14 days before your arrival date; after this you will be charged up to 100%.
  • April, May, June and September, October: cancellation free of charge up to 7 days before your arrival date; after this you will be charged up to 100%.
  • November to March: cancellation free of charge up to 3 days before your arrival date; after this you will be charged up to 100%.

The mentioned costs apply to all bookings cancelled after the deadline and for guests who do not turn up on their arrival date or who leave early. A deposit of 100% of the cost of the stay is required to guarantee the non-refundable rate. This rate can no longer be changed or cancelled free of charge.

Once confirmed by the hotel, all reservations must be reconfirmed. Each reservation must also be guaranteed with a credit card or deposit.

Arrival & Departure

Your room will be available from 15 o'clock on the day of your arrival and up to 12 o'clock on the day of your departure. 


Well-behaved dogs are welcome at the hotel room (CHF 45.00 per day without food), the Restaurant Marina and the Eden Bar.

Dress Code

Your elegant appearance will help maintain the ambience that is so distinctive of our hotel and contribute to a pleasant and unforgettable atmosphere.


CHF 40 per day and car. Outdoor parking is free.


The minibar, which is replenished once a day, is included in the price of the room.


The Hotel reserves the right to set aside a certain number of rooms for packages. Rooms may therefore no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The Hotel accepts no liability for outside services provided by third parties.

Resort Dine Around

A surcharge of CHF 70 per person and day is added for the Resort Dine Around offer.


Arrive comfortable, without any stress and uncomplicated? No problem at all, we offer different transfers in the canton Ticino. Please find more information here. Need a transfer from Zurich Airport or any other destination? We are happy to organise your own personal national or international transfer to Ascona. Our Concierge will be happy to provide you with information on prices and make bookings for you.

Travel Cancellation Insurance

To save you unnecessary costs, we offer travel cancellation insurance with Allianz Global Assistance and are happy to send you an information pack. By clicking this link you exit the Eden Roc website to access a different website. The Hotel Eden Roc declines all liability for transactions conducted on that site.

Tschuggen Hotel Group